Spectrum Virtual is looking for an aspiring information technology professional to join our Managed Services team as a L1 Help Desk Technician. You will provide both in the field and/or remote support to our customers. Candidates must be technically proficient, excited about technology, self-motivated to learn and apply what they learn, and enjoy providing excellent support and service to each of our customers.

Job Responsibilities:

Desktop Support:

  • Full range of Windows support and troubleshooting for desktops and virtual desktops.
  • Experience supporting desktop images for Windows-based thin clients (and possibly other operating systems).
  • Administer AD and GPO changes user accounts and access groups,
  • Support VPN and remote desktops

OS and application support:

  • Full range of Windows operating systems: Windows 10, Windows 7, Server 2008, Windows Server 2012 R2
  • MS Office applications starting from 2010 (Outlook, Word, Excel, PowerPoint, etc.)
  • VMware ESXi and Hyper-V
  • Veeam Client backups
  • Hosted VoIP phone system administration and support

Basic network support:

  • Understanding of a domain/corporate IT environment including PC/Laptop setup
  • Basic knowledge of network technologies (LAN, WAN, wireless)
  • Firewall and network configuration

Hardware support:

  • Install and troubleshoot issues with laptops, desktops, and thin clients
  • Install and troubleshoot printer issues (setup, configuration, and network)

Helpdesk trouble ticket tracking and resolution:

  • Answer Support calls to capture all necessary information on user issues.
  • Create and respond to helpdesk tickets submitted by end users in accordance with the SLA
  • Use excellent customer service skills to see technical problems from entry through to resolution.
  • Proactively update tickets and communicate issue status to supported end-users and team members.


  • Associates degree or higher or 2 or more years’ experience in supporting IT environments
  • Excellent technical skills across the technology areas described and strong troubleshooting skills
  • Experience with scripting in Windows and PowerShell.
  • Experience and knowledge of Citrix helpful.
  • Assists in capacity and resource planning to meet demand for virtualized desktops.
  • Prior customer service experience and outstanding customer support skill
  • Requires effective written and oral interpersonal communication skills, especially the ability to translate technical concepts to non-technical users.
  • Ability to work independently in a fast-paced environment with multiple priorities and projects
  • Experience with ConnectWise Automate and ConnectWise Manage a major plus!

Job Types: Full-time, Part-time

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