Spectrum Virtual is looking for an aspiring information technology professional to join our Managed Services team as a L1 Help Desk Technician. You will provide both in the field and/or remote support to our customers. Candidates must be technically proficient, excited about technology, self-motivated to learn and apply what they learn, and enjoy providing excellent support and service to each of our customers.
Job Responsibilities:
Desktop Support:
- Full range of Windows support and troubleshooting for desktops and virtual desktops.
- Experience supporting desktop images for Windows-based thin clients (and possibly other operating systems).
- Administer AD and GPO changes user accounts and access groups,
- Support VPN and remote desktops
OS and application support:
- Full range of Windows operating systems: Windows 10, Windows 7, Server 2008, Windows Server 2012 R2
- MS Office applications starting from 2010 (Outlook, Word, Excel, PowerPoint, etc.)
- VMware ESXi and Hyper-V
- Veeam Client backups
- Hosted VoIP phone system administration and support
Basic network support:
- Understanding of a domain/corporate IT environment including PC/Laptop setup
- Basic knowledge of network technologies (LAN, WAN, wireless)
- Firewall and network configuration
Hardware support:
- Install and troubleshoot issues with laptops, desktops, and thin clients
- Install and troubleshoot printer issues (setup, configuration, and network)
Helpdesk trouble ticket tracking and resolution:
- Answer Support calls to capture all necessary information on user issues.
- Create and respond to helpdesk tickets submitted by end users in accordance with the SLA
- Use excellent customer service skills to see technical problems from entry through to resolution.
- Proactively update tickets and communicate issue status to supported end-users and team members.
Qualifications:
- Associates degree or higher or 2 or more years’ experience in supporting IT environments
- Excellent technical skills across the technology areas described and strong troubleshooting skills
- Experience with scripting in Windows and PowerShell.
- Experience and knowledge of Citrix helpful.
- Assists in capacity and resource planning to meet demand for virtualized desktops.
- Prior customer service experience and outstanding customer support skill
- Requires effective written and oral interpersonal communication skills, especially the ability to translate technical concepts to non-technical users.
- Ability to work independently in a fast-paced environment with multiple priorities and projects
- Experience with ConnectWise Automate and ConnectWise Manage a major plus!
Job Types: Full-time, Part-time
